ITIL service strategy is the most important stage of the ITIL lifecycle. To accomplish the goals or objectives of any business, it is required to have a plan which is normally referred to as strategy. These strategies help the business to work more efficiently to increase their productivity. It is useful for any professional in completing achieving the objective or goal of a particular project.
Service Strategy Outline
This is the first and foremost stage included in the lifecycle of ITIL. It is one of the most crucial stages of the lifecycle, which proves to be highly beneficial for any industry. This plan helps the organization to reach the objective or aim of the business in a limited amount of time. It is also useful to identify the competitors within the market and to build a plan to produce better quality services from them and to offer constant service deliveries. It also helps in fulfilling the requirements of the costumers and providing desirable products to the customers.
Service strategy normally includes:
A strategy can help any organization to look ahead and analyze the requirements of the business, along with the risks involved in the project. It also includes the project scope, its benefits, and so on. Thus, it explains the importance of a service and its benefits or causes.
Key Principles of Service Strategy
The crucial principles included in the service strategy are as follows:
Utility and Warranty: It is the most important concept included in almost every stage.
Utility: This defines the type of service provided.
Warranty: Ensures the reliability of the product and the way it works.
Value Creation: The feedback of the customers or the way they perceive it.
Assets: These are the resources which are needed to produce or deliver better quality services.
Resources: It normally includes capital, applications, people, infrastructure elements, etc. It is also referred to as physical assets.
Capabilities: It is normally defined as the ability to develop and build value. It is usually referred to as intangible assets.
PBA – Patterns of Business Activity: The activities of a customer that generated the need for specific services.
Governance: The strategy, policies, and processes are defined in it. It normally monitors the implementations and if they are followed or not.
ITIL Service Strategy normally includes five types of processes, for example:
Strategy Management for IT services
It is one of the new processes of service strategy included in the 2011 edition of ITIL. It includes many other processes under it, such as strategic service, service strategy execution, and service strategy definitions.
Service Portfolio Management
It is important for businesses to know the availability of the services and the steps required to improve the efficiency of the processes involved in a business. These are the two main components of service portfolio management. It explains the availability of a service, the importance of its usage, and the expenses of these services. It also allows the businesses to understand the weakness of a portfolio along with its strengths.
Financial Management of IT services
It is a very rarely selected path in the service strategy processes. So, it is mainly available for professional level service managers who are involved in governance.
The value of the IT services is measured under Financial Management. It ensures the cost efficiency of the service management area of the industry. It is also useful in various ways, for example, enhances the decision-making capability, allows quicker changes, maintains control, and so on.
Business Relationship Management
It is one of the recently added processes in the service strategy. It plays a vital role in the service management system. It enhances the communication and the mutual understanding of a business and IT sector.
It mainly deals with logical thinking capability. It is one of the most crucial components of the Strategy and Service Design. A business has to analyze the requirements, competency, and capability for future demands. You must have a deeper understanding of the Patterns of Business to forecast the demands.
Service Strategy Value
To ensure the smooth processing of an organization, in the long run, a service strategy is very important. The service strategy is normally intended for higher-level thinkers. You have to think about its governance, market, spaces, competition, and effectiveness. It offers instructions that can help you to select the correct opportunities while understanding the risks and costs associated with it.
The guidance received from a service strategy helps in running the organization smoothly. It also helps in increasing the productivity of an organization.